... disorder during the interactions. Design/methodology/approach The study was designed with an exploratory qualitative approach. Data were collected via an online survey posted to national and state library association listservs, utilizing a self-selected sampling method. Researchers inductively...

... survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage...

... percentages of libraries that offer credit courses, the number of credits offered, the audience and how public institutions differ from private nonprofits and for-profits. Design/methodology/approach The authors surveyed a stratified random sample of libraries at higher education institutions across all...

... to a project conducted by the author. Design/methodology/approach Academic librarians with responsibilities in outreach, marketing, and promotion were targeted in a survey sent to listervs in the Summer of 2011. A total of 21 academic librarians described successful outreach initiatives. A small response...