...Meredith Knoff; Meggan Press Purpose This study seeks to better understand if academic libraries are generating service policies broadly and if they differentiate between a customer service focus and research assistance perspective. It also examines the level of training and assessment conducted...

... 2024 Emerald Publishing Limited Licensed re-use rights only Academic libraries Copyright Information literacy Fair use Education Training Universities Colleges Case studies Library employees Librarians Professional development Kristy Padron can be contacted at: kpadron...

...Elise Ferer Purpose This paper describes the process of developing training for student employees at a reference desk in which students assist peers and others in the community with research help. Design/methodology/approach This case study details the process as well as the challenges...

...Emy Nelson Decker; Karen Chapman Purpose This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide coronavirus disease 2019 (COVID-19) pandemic. The approaches used to train chat operators during this time inform both current and future...

... and information centers. Melissa Fraser-Arnott can be contacted at: melissa.a.fraser@gmail.com 04 03 2020 07 05 2020 28 05 2020 07 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Marketing Information literacy Training...

...Robin Canuel; Sandy Hervieux; Veronica Bergsten; Amélie Brault; Rachelle Burke Purpose The purpose of this paper is to formally assess the training program received by information studies graduate students and the reference services they provided at a research-intensive university. Design...

... of the study was twofold. The purpose of this study is to discover if and how librarians were teaching information literacy skills in chat reference transactions and identify best practices to develop training and resources. Design/methodology/approach To start, a literature review was performed...

.../methodology/approach This paper documents a strategy to integrate Web-scale discovery services into library training and instruction for multiple audiences. The strategy is informed by past analysis of discovery service search queries. Findings It presents a three-part training plan that can be applied...

...Sarah J. Hammill; Eduardo Fojo Purpose This paper aims to describe the results of three rounds of secret shopping conducted at the Hubert Library of Florida International University, and how the results affected and were affected by changes made to circulation desk student training programs...

...Megan M. Bresnahan; Andrew M. Johnson Purpose This study aims to develop a systematic approach for assessing local training needs in order to reskill liaison librarians for new roles in scholarly communication and research data management. Design/methodology/approach This study followed...

...Kathleen Langan Purpose For student reference supervisors and trainers, it is crucial to understand the characteristics of the millennial worker and how we can effectively train student reference employees in virtual reference. The purpose of this paper is to present best practices for training...

...Jake Carlson Purpose As libraries become more involved in curating research data, reference librarians will need to be trained in conducting data interviews with researchers to better understand their data and associated needs. This article seeks to identify and provide definitions for the basic...

... be contacted at: annawyatt@ou.edu © Emerald Group Publishing Limited 2011 Copyright law Web 2.0 Academic libraries Training Reference services Web 2.0 is used to describe web services, formerly provided by software, which rely on the interaction of multiple customers, both...

...Meagan Bowler; Margy MacMillan; Andrea G. Stanfield; Russell L. Palmer Purpose This instructive study intends to demonstrate the value of investing time and training in the development of student workers who are able to perform higher order tasks like reference work in academic libraries...

...Theresa Arndt; Jane P. Currie Purpose This paper aims to focus on applications of Web 2.0 that improve training and communication within the reference services department. Design/methodology/approach The paper discusses some of the best known and most heavily used examples of Web 2.0: blogs...

... the librarians interacted with students enrolled in POLS1510. © Emerald Group Publishing Limited 2009 Communication technologies Learning Training Students Information literacy Hong Kong Weblogs, commonly referred to as “blogs”, are very simple web sites that are extremely easy...

... for general reference, competencies for general reference but highlighted in the chat environment, and competencies specific to chat reference service. Practical implications The identified competencies can serve as a solid basis for the design of training and education programs for chat reference...

... implementation. Michael J. Whitchurch can be contacted at: michael_whitchurch@byu.edu © Emerald Group Publishing Limited 2006 Academic libraries Training Information transfer What is an Information Commons? The word “commons” is defined, according to Webster's II New College...

...James Cory Tucker Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training...

... the viability of applying the Delphi technique to library science and librarianship. Delphi method Academic libraries Decision making Information Training The Delphi method is an effective means of consensus building, without all the meetings. Delphi is growing in popularity as a research...