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Journal Articles
Reference Services Review (2026) 54 (2): 163–177.
Published: 21 April 2026
... to understand the needs of students during library instruction. This study attempts to replicate some of the work of Hanz and Lange (2013) so that the findings can be applied to curricular and outreach materials. Marketing Library users Library instruction Codes Information literacy University...
Journal Articles
Journal Articles
Reference Services Review (2024) 52 (3): 298–384.
Published: 21 October 2024
... Caffrey can be contacted at: ccaffrey@csudh.edu 08 07 2024 29 07 2024 29 07 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Academic libraries Library instruction Information literacy University libraries School libraries...
Journal Articles
Journal Articles
Journal Articles
Reference Services Review (2023) 51 (3-4): 319–396.
Published: 22 November 2023
... libraries Library instruction Information literacy School libraries University libraries Medical libraries Everyday life information-seeking Reference Services Review has published an annotated bibliography on library instruction materials published in the previous calendar year every...
Journal Articles
Reference Services Review (2022) 50 (2): 237–248.
Published: 16 February 2022
... Publishing Limited Licensed re-use rights only Academic libraries Case study Library services Planning Public policy University libraries Libraries across the country have responded to a wide variety of emergencies, ranging from man-made to natural disasters. After the devastating Camp Fire...
Journal Articles
Reference Services Review (2021) 49 (3-4): 329–418.
Published: 31 August 2021
..., Community, and the Workplace (45); Libraries and Health Information Literacy (26); Multiple Library Types (11); and Other Information Literacy Research and Theory (15) (see Table 1). Academic libraries Library instruction Information literacy School libraries University libraries © Emerald...
Journal Articles
Reference Services Review (2021) 49 (1): 79–93.
Published: 08 February 2021
...Idunn Bøyum; Katriina Byström; Nils Pharo Purpose The purpose of this study is to investigate why users turn to the university library’s reference desk and whether librarians make use of the opportunity to conduct reference interviews to disclose any unexpressed information needs. Design...
Journal Articles
Reference Services Review (2021) 49 (1): 94–110.
Published: 01 February 2021
... Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Academic libraries Reference services Empirical study Virtual reference Online reference Subject librarians Chat Research results University libraries If the student’s needs are specialized...
Journal Articles
Reference Services Review (2020) 48 (4): 601–682.
Published: 11 October 2020
..., researchers and anyone interested as a quick and comprehensive reference to literature on library instruction and information literacy. © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Information literacy University libraries Library instruction Academic...
Journal Articles
Reference Services Review (2020) 48 (3): 373–383.
Published: 21 July 2020
... pass rates. © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Academic libraries Diversity Assessment Library materials University libraries Educational equity Consumer prices for college textbooks increased by 88% from 2006 to 2016...
Journal Articles
Reference Services Review (2019) 48 (2): 287–306.
Published: 30 March 2020
... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Technology Data analysis Case study University Libraries Makerspaces Student employees Student workers are a valuable resource within academia and have proven to be especially useful within an academic...
Journal Articles
Reference Services Review (2020) 48 (1): 5–14.
Published: 19 March 2020
... 2019 19 11 2019 29 11 2019 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Digital libraries Electronic media Values College libraries Collection management University libraries […] In the digitization craze, universities...
Journal Articles
Reference Services Review (2019) 47 (4): 363–447.
Published: 02 October 2019
... Library instruction College libraries School libraries University libraries Areas for further research based on past and present bibliographies might include comparisons of IL skills assessment, definitions of IL and professional standards, and available resources across nationalities and library...
Journal Articles
Journal Articles
Reference Services Review (2019) 47 (2): 91–105.
Published: 31 May 2019
... Digital literacy Feedback University Libraries As digital technologies continue to influence teaching, learning and research, colleges and universities are developing and expanding digital literacy programs to ensure that students can not only use digital tools but also critically consume...
Journal Articles
Reference Services Review (2019) 47 (1): 21–36.
Published: 16 January 2019
... reference services fit into the broader library public services at the CSU libraries? RQ6. What may other university libraries learn from the experiences of the CSU libraries that could be applicable to reference model and public service changes at their libraries? This exploratory...
Journal Articles
Reference Services Review (2018) 46 (4): 529–542.
Published: 30 October 2018
...Sandy Hervieux; Nikki Tummon Purpose This study aims to evaluate the instances of information literacy instruction within the virtual reference system of a Canadian university library. Design/methodology/approach Coding and analysis of a sample of chat transcripts over the course of one...
Journal Articles
Reference Services Review (2018) 46 (4): 628–734.
Published: 08 October 2018
... at: annamarie@louisville.edu 30 07 2018 09 08 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Academic libraries Library instruction Information literacy University libraries School libraries Hannelore Rader Since...

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