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Keywords: University Libraries
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (2): 163–177.
Published: 21 April 2026
... 02 02 2026 12 03 2026 17 03 2026 17 03 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Marketing Library users Library instruction Codes Information literacy University libraries Asking undergraduate students...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2026) 54 (2): 93–108.
Published: 15 January 2026
...Khurram Shahzad; Shakeel Ahmad Khan; Abid Iqbal; Shakil Ahmad; Mukhtar Ahmmad Purpose The study aimed to identify the impact of Chat Generative Pre-Trained Transformer (ChatGPT) on reference services in university libraries. The study also aimed to reveal the challenges associated with its...
Includes: Supplementary data
Journal Articles
Carolyn Caffrey, Katie Perry, Tessa Withorn, Hannah Lee, Thomas Philo, Maggie Clarke, Jillian Eslami, Elizabeth Galoozis, Katie Paris Kohn, Dana Ospina, Kimberly Chesebro, Hallie Clawson, Laura Dowell
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 298–384.
Published: 21 October 2024
... this very project. Academic libraries Library instruction Information literacy University libraries School libraries Medical libraries Reference Services Review has published an annotated bibliography on library instruction materials published in the previous calendar year, every...
Journal Articles
Paula R. Dempsey, Glenda M. Insua, Annie R. Armstrong, Holly Joy Hudson, Kristyn Caragher, Mariah McGregor
Journal:
Reference Services Review
Reference Services Review (2024) 52 (3): 420–449.
Published: 26 August 2024
... 06 08 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Academic libraries Reference services Online reference Chat Information literacy Virtual reference University libraries Subject librarians Instruction VanScoy (2019...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2024) 52 (1): 184–200.
Published: 01 December 2023
... UDL Inclusive pedagogy Faculty development University libraries UDL offers adaptable methods for students to engage with educators and peers and showcase their knowledge, as described by Rogers-Shaw et al. (2018) . UDL promotes a shift in educational paradigm from a teacher-centric...
Journal Articles
Carolyn Caffrey, Hannah Lee, Tessa Withorn, Elizabeth Galoozis, Maggie Clarke, Thomas Philo, Jillian Eslami, Dana Ospina, Aric Haas, Katie Paris Kohn, Kendra Macomber, Hallie Clawson, Wendolyn Vermeer
Journal:
Reference Services Review
Reference Services Review (2023) 51 (3-4): 319–396.
Published: 22 November 2023
... University libraries Medical libraries Everyday life information-seeking Reference Services Review has published an annotated bibliography on library instruction materials published in the previous calendar year every year since 1973 (Rader, 1974). Initially called the “Library orientation...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2022) 50 (2): 237–248.
Published: 16 February 2022
... Publishing Limited Licensed re-use rights only Academic libraries Case study Library services Planning Public policy University libraries Libraries across the country have responded to a wide variety of emergencies, ranging from man-made to natural disasters. After the devastating Camp...
Journal Articles
Tessa Withorn, Jillian Eslami, Hannah Lee, Maggie Clarke, Carolyn Caffrey, Cristina Springfield, Dana Ospina, Anthony Andora, Amalia Castañeda, Alexandra Mitchell, Joanna Messer Kimmitt, Wendolyn Vermeer, Aric Haas
Journal:
Reference Services Review
Reference Services Review (2021) 49 (3-4): 329–418.
Published: 31 August 2021
... and computer science teaching. It shares recommendations to increase novice librarian self-efficacy. Academic libraries Library instruction Information literacy School libraries University libraries Amid the tumultuous year of the COVID-19 pandemic, professional literature covered by this annual...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 79–93.
Published: 08 February 2021
...Idunn Bøyum; Katriina Byström; Nils Pharo Purpose The purpose of this study is to investigate why users turn to the university library’s reference desk and whether librarians make use of the opportunity to conduct reference interviews to disclose any unexpressed information needs. Design...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2021) 49 (1): 94–110.
Published: 01 February 2021
... libraries Reference services Empirical study Virtual reference Online reference Subject librarians Chat Research results University libraries Academic libraries often staff “Ask a Librarian” virtual reference services with non-librarians, including student employees, especially at night...
Journal Articles
Tessa Withorn, Joanna Messer Kimmitt, Carolyn Caffrey, Anthony Andora, Cristina Springfield, Dana Ospina, Maggie Clarke, George Martinez, Amalia Castañeda, Aric Haas, Wendolyn Vermeer
Journal:
Reference Services Review
Reference Services Review (2020) 48 (4): 601–682.
Published: 11 October 2020
... Limited Licensed re-use rights only Information literacy University libraries Library instruction Academic libraries School libraries Public libraries This annotated bibliography continues to provide librarians and researchers with an overview and summaries of the professional...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2020) 48 (3): 373–383.
Published: 21 July 2020
... re-use rights only Academic libraries Diversity Assessment Library materials University libraries Educational equity Consumer prices for college textbooks increased by 88% from 2006 to 2016 (Bureau of Labor Statistics, 2016), putting a significant burden on students. Consequently...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 48 (2): 287–306.
Published: 30 March 2020
... Limited 2020 Emerald Publishing Limited Licensed re-use rights only Technology Data analysis Case study University Libraries Makerspaces Student employees Student workers are a valuable resource within academia and have proven to be especially useful within an academic library...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2020) 48 (1): 5–14.
Published: 19 March 2020
.... This document will serve as a comprehensive evaluation of the controversies and how librarians have taken action. Digital libraries Electronic media Values College libraries Collection management University libraries Shortly after the Gov. Ralph Northam controversy, USA Today conducted...
Journal Articles
Tessa Withorn, Carolyn Caffrey, Joanna Messer Kimmitt, Jillian Eslami, Anthony Andora, Maggie Clarke, Nicole Patch, Karla Salinas Guajardo, Syann Lunsford
Journal:
Reference Services Review
Reference Services Review (2019) 47 (4): 363–447.
Published: 02 October 2019
... information literacy skills: library professionals’ competency at university libraries in Karachi, Pakistan”, Information and Learning Science, Vol. 119 Nos 7/8, pp. 469-482. Survey of (n = 335) Iraqi undergraduate students at a private university using an adaption of the IL-HUMASS...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (4): 594–608.
Published: 13 August 2019
... Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Academic libraries University libraries Graduates Library users Library services Librarians Outreach Doctoral students Postgraduate Master’s students Subject librarian Support programme...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (2): 91–105.
Published: 31 May 2019
... Digital literacy Feedback University Libraries As digital technologies continue to influence teaching, learning and research, colleges and universities are developing and expanding digital literacy programs to ensure that students can not only use digital tools but also critically consume...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2019) 47 (1): 21–36.
Published: 16 January 2019
... 02 08 2018 12 10 2018 27 11 2018 03 12 2018 05 12 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Academic libraries Interviews Survey Library services Reference services University libraries For many...
Journal Articles
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 529–542.
Published: 30 October 2018
...Sandy Hervieux; Nikki Tummon Purpose This study aims to evaluate the instances of information literacy instruction within the virtual reference system of a Canadian university library. Design/methodology/approach Coding and analysis of a sample of chat transcripts over the course of one...
Journal Articles
Anna Marie Johnson, Amber Willenborg, Christopher Heckman, Joshua Whitacre, Latisha Reynolds, Elizabeth Alison Sterner, Lindsay Harmon, Syann Lunsford, Sarah Drerup
Journal:
Reference Services Review
Reference Services Review (2018) 46 (4): 628–734.
Published: 08 October 2018
... Licensed re-use rights only Academic libraries Library instruction Information literacy University libraries School libraries Hannelore Rader Since this year’s bibliography is the last one that will be compiled at the University of Louisville, it is dedicated to its originator Hannelore...
