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Journal Articles
Understanding library users’ preferences and expectations of online help
Available to Purchase
Journal:
Reference Services Review
Reference Services Review (2016) 44 (3): 362–374.
Published: 08 August 2016
..., they focus on the behaviors of students and effectiveness of existing systems vs examining how the behaviors of students are reflected in users’ preferences in online library help systems. The design of online library help could benefit from research findings on technical help documentation. Both library...
