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Keywords: Virtual reference service
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Journal Articles
Journal:
Reference Services Review
Reference Services Review (2016) 44 (4): 596–626.
Published: 14 November 2016
... are now using chat, text messaging, Instant Messaging (IM), audio and videoconferencing software to offer Virtual Reference Service (VRS). […] librarians began to realize that they were actually interpreters of the world of information, not just libraries. Libraries are major...
