...Kimberly Copenhaver; Alyssa Koclanes Purpose The purpose of this study is to examine shifts in the volume and complexity of reference questions received at a small liberal arts college following the implementation of a Web-scale discovery service. Design/methodology/approach Researchers used...

... instruction sessions which address Web-scale discovery services and other online search tools. General guidelines for applying this concept are included, along with potential classroom activities and assessments. Findings – Format as a process provides a valuable framework for evaluating information...