... be contacted at: k.martzoukou@rgu.ac.uk 09 12 2017 22 03 2018 28 03 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Workplace training Workplace learning Teachers Continuing education Information literacy Information transfer...

... challenges, an opportunity exists to develop more robust methods to identify, assess, benchmark and train staff in the uses and benefits of appropriate reference referrals. User studies University libraries Empirical study Reference services Research results Workplace training © Emerald...

..., the literature suggests that the profession is not generally focusing on how English-speaking librarians can use their expertise to help patrons to access materials in their native languages. Culture Reference services Workplace training Customer service Communication Foreign Language collections...

.... __________________________________ (signature of librarian or staff member) 10. Reference Desk sources © MCB UP Limited 2001 Academic Libraries Workplace training Students Training techniques Reference services In the fall of 1995 the Rod Library Reference Department of the University of Northern Iowa embarked...