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Keywords: Emotional labour (deep acting)
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Journal Articles
South Asian Journal of Business Studies (2024) 13 (3): 422–441.
Published: 11 July 2023
... care employees in Pakistan's telecommunication division sector. Moreover, emotional labor (deep acting) partially mediates the relationship between emotional intelligence and self-efficacy, and surface acting could not mediate the relationship among the employees of customer care in Pakistan's telecom...
