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Keywords: Frontline employees
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Journal Articles
South Asian Journal of Global Business Research (2014) 3 (1): 18–35.
Published: 25 February 2014
... questionnaires were used to collect data. The sample of 319 employees of different five-star hotels formed the source of data. Frontline employees having two to three subordinates and were from hotels which were in operation at least since last two years, took part in the study. Findings – The effect...
