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Keywords: Service failure
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Journal Articles
Journal:
Sport, Business and Management
Sport, Business and Management: An International Journal (2024) 14 (5-6): 581–603.
Published: 21 August 2024
...Hyunseok Song; Wooyoung (William) Jang; Sophia Min; Su Jara-Pazmino; Kevin K. Byon Purpose The purpose of this study was to examine the mediating effect of three coping strategies (i.e. active, expressive, and denial coping) in the relationships between service failures (i.e. high- and low-contact...
