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Purpose

This paper aims to give guidance on the level of service charges that can be claimed by residents in sheltered housing as part of their housing benefit claims.

Design/methodology/approach

The paper reviews the relevant legislation and recent opinions and rulings of both the Upper Tribunal and the Supreme Court.

Findings

A broad based non arithmetical approach must be taken, particularly as many key words are not statutorily defined.

Originality/value

Claimants, advocates and decision makers should use the guidance outlined when considering housing benefit claims by sheltered housing residents.

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