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Keywords: Community identification
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Journal Articles
Spanish Journal of Marketing - ESIC (2020) 24 (1): 55–72.
Published: 25 February 2020
... for firms. This paper aims to analyze the effect of firm identification and community identification on content creation, which indirectly may affect offline word of mouth and online word of mouth. Design/methodology/approach This paper proposes a research model that is tested using data from 491 users...

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