... corporate blame and word-of-mouth recommendations. Design/methodology/approach To test the hypotheses, the study uses data from a large survey assessing consumer reactions to a real case of corporate socially irresponsible behaviour in the banking industry. Findings The findings show that market...

...Łukasz Matuszak; Ewa Różańska Purpose Based on a set of complementary theories, namely, the legitimacy, stakeholder and signaling theories, the purpose of this paper is to investigate the visibility of corporate social responsibility (CSR) disclosures on bank websites. In particular, we explored...

...Raida Chakroun; Hamadi Matoussi; Sarra Mbirki Purpose This study aims to investigate the extent and trends of voluntary corporate social responsibility (CSR) disclosure and to analyze the determinants of the listed banks’ annual reports and websites in an emergent capital market, namely, Tunisia...

... in the case of savings banks, where social work can play a fundamental role. In Spain, all these macroeconomic changes have especially affected a particular financial institution: savings banks (SBs), which in 2009 started a process of banking reorganization which completely changed the legal nature...

... to the service that these institutions provide, namely the origin, the treatment by employees, office location and electronic banking services. Design/methodology/approach – The technique of conjoint analysis is applied via a survey of 427 customers to determine customers’ preference structure when...

...Joanna Krasodomska Purpose – The purpose of this paper is to present an overview of the concepts of corporate social responsibility (CSR) in banks and integrated reporting, a review of the literature on the subject and the author’s own research results. The author’s research was designed...

...Ameeta Jain; Monica Keneley; Dianne Thomson Purpose – The purpose of this paper is to evaluate corporate social responsibility (CSR) reporting in six large banks each from Japan, China, Australia and India over the period of 2005-2011. Design/methodology/approach – CSR and banks’ annual...

...Elvira Cruvinel Ferreira Ventura The purpose of the paper is to analyze the dissemination of structural arrangements relating to the Corporate Social Responsibility (CSR) movement within the field of banking organizations in Brazil. The paper is part of the research results to understand...