...Maisa Y. Burbar; Suzan J. Shkukani Purpose This study aims to explore the relationship between corporate social responsibility ( CSR ) and customer satisfaction, examining how customer satisfaction mediates the effects of CSR on the overall corporate image and loyalty within the Palestinian...

... of sustainability and green practices. This paper aims to examine the impact of Corporate Social Responsibility (CSR) on Customer Green Behavior (CGB) through the mediating role of corporate image, service quality, customer trust and customer satisfaction. Design/methodology/approach A convenient sampling...

... on the purchase intention (PI) of customers with the mediating role of customer satisfaction (CS). It also examines the link between mandatory CSR activities and the customers’ evaluation of corporate. Design/methodology/approach The customers of five-star hotels in Kerala, India, were surveyed...

... of purchase intention and corporate reputation through brand image and customer satisfaction. The proposed causal chain is pivotal for understanding how CSR perceptions influence, as well as shape purchase intention and perceived reputation. Research limitations/implications There are three major...

... influence customer satisfaction (He and Li, 2011 ; Luo and Bhattacharya, 2006 ; Martinez and del Bosque, 2013). Three attitudes explain the influence of CSR on satisfaction (Luo and Bhattacharya, 2006). The first attitude specifies that the perceived value has a significant influence on satisfaction...

... based on a paper–pencil questionnaire to collect the data. Findings The results of this study indicated that perceptions of CSR correlated positively with service quality, customer satisfaction and customer trust. The results also indicated that perceptions of CSR, service quality and customer...

... mainly on education, balanced growth (different strata of society), health, environmental marketing and customer satisfaction as their core CSR activities. The Indian banking industry is found to be adopting an integrated approach by combining CSR with the ultimate customer satisfaction. Irrespective...