...Meena Chavan; Sunaina Gowan; Joanna Vogeley Purpose This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers...

...Isabel Cristina Panziera Marques; Zélia Serrasqueiro; Fernanda Nogueira Purpose The global pandemic has had a considerable effect on organisations’ performance and development and on the daily lives of the general population. This study aims to analyse the recent literature on the topics of Covid...

... predictor in the causal chain of relationships that promote brand image and customer satisfaction, which contributes to reputation and purchase intention. One of the major limitations of this study, although COVID-19 is an ongoing global pandemic in this study, is that cross-sectional data were collected...

...Mariane Lemos Lourenço; Mara Rosalia Ribeiro Silva; Rafael Santana Galvão Oliveira Purpose The purpose of this paper is to analyze the relationship between empathy and social responsibility (SR) practices in a university organization in Brazil during the COVID-19 pandemic in 2020. Design...