..., the authors used partial least squares structural equation modeling. Findings The authors find that customers’ perceptions of the environmental friendliness of food packages influence their satisfaction and trust, which in turn affect their environmental support and patronage behaviors. Also, customers...

...Kamarudeen Babatunde Bello; Ahmad Jusoh; Khalil Md Nor Purpose The purpose of this paper is threefold: first, to examine the effects of perceived corporate social responsibility (CSR) on service quality, satisfaction and repurchase intention; second, to investigate the mediating (unique and serial...

...Ahmad Aljarah; Lawrence Emeagwali; Blend Ibrahim; Bashar Ababneh Purpose The purpose of this paper is to examine the impact of corporate social responsibility (CSR) on customer relationship quality (RQ) based on three main aspects of RQ, namely, satisfaction, trust and commitment. Design...