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Keywords: Likert five-level scale method
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Journal Articles
Journal:
Smart and Resilient Transportation
Smart and Resilient Transportation (2022) 4 (1): 2–11.
Published: 21 December 2021
.... This research uses the Likert five-level scale method to process data and calculates the SERVQUAL value and weight difference of each attribute to evaluate the passenger service. Therefore, the deficiencies have been pointed out, so the station manager can improve the passenger service accordingly. Findings...
