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Keywords: SERVQUAL evaluation method
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Journal Articles
Smart and Resilient Transportation (2022) 4 (1): 2–11.
Published: 21 December 2021
.../approach The research investigates the passenger experience of service in Beijing West Railway Station by using a questionnaire survey. The service quality (SERVQUAL) evaluation method is used to analyze the survey data, and it divides the passenger service into 5 attributes with 20 indicators...

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