..., and conflict-management strategies in high-stakes operational environments. It is designed for undergraduate leadership, management and organizational behavior courses and can support discussions about authority, professional communication and the responsibilities of junior officers and NCOs or junior leaders...

.... Upper-level undergraduate courses such as principles of management, organizational behavior, corporate social responsibility, business ethics and business law courses would be appropriate. In general, this case would be appropriate for second- or third-year undergraduate courses that cover managerial...

.... This case can be covered in an undergraduate senior capstone organizational behaviour seminar, any general organizational behaviour class (including introductory in nature), an undergraduate communication theory class or an MBA class that focuses on applied organizational behaviour concepts. It works...

...? Complexity academic level The case can be used by administrative program students and Master of Business Administration students in courses such as management, good management practices, human resources, leadership and business ethics. Entrepreneur Code of ethics Ethic dilemma Organizational behaviour...

... organizational behavior. It is also appropriate for MBA-level leadership and behavior classes. Jamie O’Brien can be contacted at: jamie.obrien@snc.edu © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Decision making Aviation case study Critical...