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The case study discusses the leadership journey of Jane Fraser (Fraser) (she), the chief executive officer (CEO) of US-based multinational investment bank and financial services company Citigroup Inc. (Citi). The case examines her career trajectory at Citi and the key challenges that she faced and overcame. In particular, it talks about the way she took on tough leadership roles – in unviable business segments and geographical divisions – and effectively demonstrated her management capabilities and turnaround leadership skills.
Fraser eventually gained a strong reputation as a strategic thinker, who built consensus and got things done. The case outlines Fraser’s rise...
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