Teaching Note: Training for trouble? Rethinking cross-functional training

Isle Construction Ltd. (ICL) had been a well-known player in the Indian real estate market for more than 40 years. It started its operations in Delhi in the year 1980. Its primary goal was to build residential and commercial buildings that satisfy clients and fulfil international standards. The company placed a strong emphasis on quality and excellence, having produced over 12 projects in the last three years and had planned to deliver over 7 more in the next two years, all over the country. On a November evening of 2023, a team of executives from the company gathered in a...