Teaching Notes: Platform drift at the Sakhi Saheli collective: when a messaging application becomes the ERP of a grassroots organization

This teaching note for the case study, “Platform drift at the Sakhi Saheli Collective: when a messaging application becomes the ERP of a grassroots organization”, explores the digital evolution of Sakhi Saheli, a women-led collective originally founded as a Facebook group to promote vernacular language and culture in India. As the community grew into a decentralized network of thousands of women across towns and villages in India and other parts of the world, WhatsApp became the primary tool for coordination. Over time, the platform began performing multiple organizational functions, from communication and task assignment to financial decision-making and document sharing,...