Rivigo, a new entrant in the trucking business in India, believed that a new paradigm in the trucking/logistics industry could be brought about that would not only improve the quality of service dramatically, but also upgrade a truck driver's lifestyle. While the industry faced driver shortage largely due to long stays away from home, Rivigo hoped to attract drivers by offering them roles which would bring them back home in 24 hours. Drivers would be part of a relay, handing over the truck at pit stops. Further, they leveraged an IT-enabled IoT platform on a fleet of owned trucks. All this revolutionized most of the traditions then followed in the industry. The entrepreneur and his core team comprised professionals from premium institutes of the country, with experience in professional organizations in related domains. By offering services like assured delivery at half the time and full shipment visibility, Rivigo had to charge a premium to market segments that would value this. The case raises the question of sustainability in the future.
Article navigation
Case Study|
August 29 2017
Rivigo Available to Purchase
G. Raghuram;
G. Raghuram
Research Associate, Indian Institute of Management, Ahmedabad.
Search for other works by this author on:
Pooja Sanghani
Pooja Sanghani
Research Associate, Indian Institute of Management, Ahmedabad.
Search for other works by this author on:
The authors would like to thank Deepak Garg, Gazal Kalra, Saurabh Chaudhary and many other executives of Rivigo for their cooperation towards this case.
Received:
June 30 2020
Online ISSN: 1111-111X
Print ISSN: 1111-111X
© 2017 by the Indian Institute of Management, Ahmedabad
2017
Indian Institute of Management, Ahmedabad
Licensed re-use rights only. Cases of the Indian Institute of Management, Ahmedabad, are prepared as a basis for classroom discussion. They are not designed to present illustrations of either correct or incorrect handling of administrative problems.
Teaching Notes 1–35.
Article history
Received:
June 30 2020
Connected Content
Teaching Notes:
Rivigo
See also
-
relatedCaseResource
Citation
Raghuram G, Sanghani P (2017;), "Rivigo". Teaching Notes, Vol. ahead-of-print No. ahead-of-print.
Download citation file:
Email alerts
Suggested Reading
Rivigo
Indian Institute of Management Ahmedabad (August,2017)
Understanding disruptive technology transitions in the global logistics industry: the role of ecosystems
Review of International Business and Strategy (November,2020)
Network-level optimal coordination of charging and platooning for electric trucks
Journal of Modelling in Management (June,2025)
Ispaat Parivahan Limited: Additional Fleet Acquisition
Teaching Notes (July,2015)
Ispaat Parivahan Limited: Additional Fleet Acquisition
Indian Institute of Management Ahmedabad (July,2015)
Related Chapters
Overview and Gaps in Container Terminal Industry Studies
Maritime Logistics: Contemporary Issues
Improving Teaching: A Sustained Mentoring Collaboration Between Accounting and Education
Advances in Accounting Education: Teaching and Curriculum Innovations
Disruption and the Management of Information
The Emerald Handbook of Modern Information Management
Recommended for you
These recommendations are informed by your reading behaviors and indicated interests.
