MNB One Credit-Card Portfolio

This case was prepared by Jason T. Hull (MBA ’03), Samuel E. Bodily, John Tyler Professor of Business Administration, and Professor Bill Scherer, Systems Engineering Department, University of Virginia. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation.

Online ISSN: 1111-111X

Print ISSN: 1111-111X

2003

University of Virginia Darden School Foundation

Licensed re-use rights only. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means— electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation. Rev. 6/04.

Teaching Notes 1–8.

A credit-card company must value portfolios of customers based on their future earnings. The payment characteristics of customers serve to classify them into states. This case can be the basis for discussing state dynamics over time in a Markov process.

2003

University of Virginia Darden School Foundation

Licensed re-use rights only. To order copies, send an e-mail to sales@dardenbusinesspublishing.com. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means— electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation. Rev. 6/04.

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MNB One Credit-Card Portfolio

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