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In early March 2024, in India’s jewellery industry, Tanishq – the flagship jewellery brand of Titan Company Limited – faced with industry changes that demanded strategic redesigning of its marketing operations. Tanishq’s premiumization strategy built over decades on trust, purity and modern designs, was being challenged by sharply rising gold prices, softening customer footfalls in Tier II and Tier III cities and growing consumer resistance to high making charges and limited design flexibility. At the same time, global luxury brands such as Tiffany & Co. and Bvlgari were expanding aggressively in metropolitan markets, while domestic competitors like Malabar Gold &...

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