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Keywords: Ajman Free Zone Authority
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Teaching Notes
Stakeholder-oriented service excellence: the case of Ajman Free Zone Authority of United Arab Emirates
Available to Purchase
Journal:
Teaching Notes
Teaching Notes 1–13.
Published: 29 July 2014
... a growing challenge to retain customers by satisfying them. In this case study of Ajman Free Zone Authority (AFZA), which is a public entity which was started in 1988 with the aim of boosting industrial development in Ajman, it is seen that the entity (AFZA) recognized a competitive advantage by improving...
