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Keywords: Commoditisation
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Teaching Notes
Teaching Notes 1–16.
Published: 28 May 2015
... ‘Commoditisation of Coffee experience. The participants can step into the shoes of Schultz, analyse the situation, and decide whether they will allow Donald to continue his strategy of accelerated growth or take charge again and reorient the strategy of Starbucks. The case can be used in the MBA course...

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