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Keywords: Computer Software
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Teaching Notes
The BAT Case: Putting Tech Support on the Fast Track
Available to Purchase
Journal:
Teaching Notes
Teaching Notes 1–7.
Published: 11 March 2022
... before taking on the assignment. The following questions can be assigned to students to help them prepare for class discussion of the case: Computer Software Medium Rich Grayson, vice president for customer support at software company Bruce-Alfred Technologies (BAT...
