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Keywords: Customer services
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Teaching Notes
Stakeholder-oriented service excellence: the case of Ajman Free Zone Authority of United Arab Emirates
Available to Purchase
Journal:
Teaching Notes
Teaching Notes 1–13.
Published: 29 July 2014
...Hajar Saeed Hamad Alhubaishi; Syed Zamberi Ahmad Subject area Business management, quality management, service quality and customer service in public sectors. Study level/applicability This case is most relevant to upper-level undergraduate business students taking quality management...
