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Keywords: Customer services quality
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Teaching Notes
Taj: I will prevail. Exemplifying customer service in times of crisis
Available to Purchase
Journal:
Teaching Notes
Teaching Notes 1–11.
Published: 17 October 2012
... services quality The famous Taj Mahal Palace and Towers became the centre of one of the most deadly terrorist attacks in the Indian sub-continent on the night of 26 November 2008. Terrorists created havoc. The employees' behavior during the crisis saved the lives of nearly 300 guests. The condition...
