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Keywords: HCAHPs
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Teaching Notes
Cleveland Clinic Florida “pay-for performance” reimbursement: why the best care does not always make the happiest patients
Available to Purchase
Journal:
Teaching Notes
Teaching Notes (2020) 16 (5): 625–663.
Published: 28 November 2020
... improvement Reimbursement metrics Brand Patient satisfaction HCAHPs Healthcare Osmel “Ozzie” Delgado, MBA and COO of Cleveland Clinic Florida (CCF) was faced with a dilemma. Under the new Centers for Medicare and Medicaid Services (CMS) reimbursement formula, patient satisfaction survey...
