.... Mohammed Laeequddin can be contacted at: laeequddin.m@iimbg.ac.in © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Operations/process management Quality management/systems Risk management/analysis Service operations Six sigma/zero defects Business...

... Management. Nidheesh Joseph can be contacted at: nidheesh.f16001@iimtrichy.ac.in © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Ideas generation Innovation Organizational behaviour Operations/process management Human resource management...

... are available for educators only. Subject code CSS 9: Operations and logistics. Amol Subhash Dhaigude can be contacted at: amold@tapmi.edu.in © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Operational research Operations/process management...

... at: adrian.ramirez@asu.edu © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Business process improvement Business process management Operations/process management Performance measurement/metrics Service operations Workflow management The process...

... code CSS 9: Operations and logistics. Claire Barnardo can be contacted at: claire.barnardo@gsb.uct.ac.za © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Operations/process management Operations strategy Management theory Leadership...

... Licensed re-use rights only Operational research Operations/process management Transport operations Logistics Synopsis Dhruvam, a recently recruited management trainee working at ZeNXL, a third-party logistics service provider, was assigned the task of reducing...

... rights only Organizational behaviour Strategic management/planning Operations/process management Event strategy/leadership International relations On 10 September 2018, the Director-General (DG) of South African National Department of Health (NDOH) Ms Precious Matsoso pondered over...

... Limited 2018 Emerald Publishing Limited Licensed re-use rights only Small businesses Stakeholder management Social enterprise Enterprise resource planning Dark tourism Operations/process management In 2014, Juliette Kwee, a Dutch national and long-time resident of Manila, founded...

... © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Transport operations Operations/process management Transport planning Peeyush Pandey and Tuhin Sengupta The case details a problem faced by the Gokuldhaam Society. The society...

... Emerald Publishing Limited Licensed re-use rights only Retailing Operations strategy Process efficiency Operations/process management Sanjay Mohapatra and Debananda Patra The case study shows how a public sector company has taken steps to retain customers as well as increase its...

... Publishing Limited 2017 Emerald Publishing Limited Operations strategy Production planning Supply chain strategy Supply chain management Operations/process management Production/capacity planning Kunal K. Ganguly and Siddharth Rai The case provides the opportunity to analyze...