...Sunil Kumar; Ravindra Shrivastava Learning outcomes After completion of the case study, the participants will be able to understand the significance of quality as a pivotal domain within project management and to analyze the issues related to quality and offer logical solutions. Case overview...

... of the broad distribution of client demand. Bill O'Brien's challenge is to reduce costs in local offices while maintaining the high quality of service that is crucial to the business. One solution being considered is a centralized Business Travel Center (BTC) that would handle the front-end reservation...

... of the Darden School Foundation. decision making investment analysis process management quality statistics supplier relations Industrial Alan Silko must decide whether to purchase a statistical process control (SPC) system from Harris Computer. If not, he is likely to lose...

...). The Pareto diagram indicates the largest number of errors is from other, followed by slotter. If other is a major contributor of errors, there are two possibilities—a major error source has been mistakenly included in other or the error sources are many. The second is likely to occur when the overall quality...

...Dorota Joanna Bourne Subject area Leadership, change management, knowledge transfer, quality, car manufacture, organisational culture, staff training and development. Study level/applicability This case study is intended for undergraduate courses on principles of management, cross-cultural...