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Keywords: SERVQUAL method
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Teaching Notes
Sahil Singh Jasrotia, Kalyani Mulchandani, Ketan Mulchandani, Shubha Puthran, Divinia D’souza, Kenneth Pereira
Journal:
Teaching Notes
Teaching Notes (2025)
Published: 24 June 2025
... Emerald Publishing Limited Licensed re-use rights only SWOT Airlines Porter’s five forces framework SERVQUAL method Financial analysis Aerospace In 2023, GoFirst stood nearly grounded. An airline that started operations in 2005 and had a fleet size of 54 aircraft. This case study...
