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Keywords: Service Firms
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Teaching Notes
BAT Case: Putting Tech Support on the Fast Track
Available to Purchase
Journal:
Teaching Notes
Teaching Notes 1–7.
Published: 20 January 2017
... in Service Firms Pricing Service Systems Service Firms This case may be used in an elective course on service operations or a core operations management class. In the former setting, the focus should be on the impact of priorities and alternative ways of managing capacity. These can still...
