... are available for educators only. Subject code CSS 9: Operations and logistics. Aditya Kumar Sahu can be contacted at: aditya.fpm2016@iimkashipur.ac.in © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Operations management Service operations...

... Emerald Publishing Limited Licensed re-use rights only Hospitality industry Hotel management Operations management Service operations “The Big Fat Indian Wedding” delves into the challenges faced by Hotel Plaza Blu, a business hotel in Pune, Maharashtra, in 2023. A big wedding group...

... MBA class on the management of service operations. This case studies the growth of Oravel Stays Private Ltd. and OYO Hotels USA (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems...

... of service concept and design. The case covers a range of topics such as service processes, service elements and product offerings in a service setting. It can be used effectively with MBAs and Hospitality Management program in courses that focus on Service Management, Service Operations or Service Marketing...

... handled with a lot of care and efficiency. Complexity academic level This case is suitable for post-graduate-level courses on services marketing, service operations management, general management, crisis management and strategic management. Participants can use the case to develop an understanding...

... and safety Social enterprise Operations strategy Service operations Strategy The first Sri Sathya Sai Sanjeevani Centre for Child Heart Care (SSSSH) was set up in Raipur, Chhattisgarh, in November 2012. Over the past seven years, this Centre in Chhattisgarh has managed over 80,000 paediatric...

... Limited 2021 Emerald Publishing Limited Licensed re-use rights only Business process improvement Transport operations Supply chain design/risk Standardization Service operations Pashushala.com was a technology-based ecosystem that enabled online livestock trading, established...

... rights only Customer service Services marketing Service quality/excellence Service management Service operations Abhay Shankar, Sr. Manager-Customer Service at Reliable Gas Company Limited (RGCL) had acquired BTech (Gas Engineering) and MBA (Energy Sector) qualifications. The Customer...

.... Different categories of inventory have different implications of shortages or excesses. The case dwells into inventory planning and management of t-shirts and medals, to drive home this point. Complexity academic level The case can be positioned in service operations management or supply chain...

... at: kalyan@imthyderabad.edu.in © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Project management Inventory control Service operations Strategy GoUNESCO is a not-for-profit startup formed in January 2012 to provide a platform for laypersons...

... or PG Diploma in Management – health-care management, hospital administration, operations management, services operations, total quality management (TQM) and ethics. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 9: Operations and Logistics...

... at: adrian.ramirez@asu.edu © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Business process improvement Business process management Operations/process management Performance measurement/metrics Service operations Workflow management The process...

... Service operations Project management methods Subrat Sarkar, Sanjay Mohapatra and Sarmistha Pattanayak The case illustrates an approach for improving primary education in a government set up. The bureaucracy set up in education in a state like Odisha, India, needs to undergo radical...

... at: devendra.efpm2016@iimraipur.ac.in © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Project management Service operations Financial modelling/forecasting Devendra Dhagarra, Mohit Goswami and PRS Sarma Free and fair elections are the vital...

... Mentoring Service operations Business process improvement Lean production/Toyota production system Continuous improvement/kaizen Andries Maritz and Fatima Hamdulay The case starts with Mark Williams hearing that he will have the budget for two new developers to join the GUI (graphical...

.... Laurie L. Levesque can be contacted at: llevesque@suffolk.edu © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only China Supply chain management Service operations Customer segmentation This case presents a problem with competing...

.... productivity quality service operations mangement of waiting-line analysis Entertainment/Leisure/Sports The Business Travel Department of Megacard Corporation is facing rapid growth in demand but is plagued with chronic overstaffing in some of its offices because of the broad distribution...

... Jayant Sharma can be contacted at: Aasha.sharma@siom.in © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Innovation Service operations Bankruptcy/liquidation Aasha Jayant Sharma “People are a company’s most important...

... operations Food products Service operations JustEat, the world's largest and premium online food ordering and table reservation portal, acquired a 60 per cent stake in India's premium online food ordering and table reservation portal – Hungryzone. Ritesh Kumar Dwivedy, Founder and CEO of Hungryzone...

... at: drreshmanasreen@yahoo.com , drreshmanasreen2@gmail.com © Emerald Group Publishing Limited 2012 Emerald Group Publishing Limited Licensed re-use rights only Halal food Organized food retail Servicescapes Services marketing mix Marketing strategy Service operations Franchising The case...