Skip to Main Content
Keywords: Service profit chain
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Teaching Notes

Dineout: Managing Business Disruptions

Available to Purchase
Debjit Roy, Abhishek Shukla
Journal: Teaching Notes
Teaching Notes 1–19.
Published: 01 November 2023
.... COVID 19 Restaurants Platforms Disruption Service Profit Chain Product Management Food Medium Dineout is a table reservation company founded by Ankit Mehrotra, Vivek Kapoor, Nikhil Bakshi and Sahil Jain in 2012. The company has evolved into an end-to-end solution provider...
View article titled, Dineout: Managing Business Disruptions
Open the PDF for Dineout: Managing Business Disruptions in another window
Add to Citation Manager for Dineout: Managing Business Disruptions
Teaching Notes

Taj: I will prevail. Exemplifying customer service in times of crisis

Available to Purchase
Rik Paul
Journal: Teaching Notes
Teaching Notes 1–11.
Published: 17 October 2012
... in service delivery; the service profit chain; the relationship between profitability, customer loyalty, employee satisfaction and loyalty, and productivity; service failure; service recovery; and the service recovery paradox. Supplementary materials Teaching notes are available. Please consult your...
View article titled, Taj: I will prevail. Exemplifying customer service in times of crisis
Open the PDF for Taj: I will prevail. Exemplifying customer service in times of crisis in another window
Add to Citation Manager for Taj: I will prevail. Exemplifying customer service in times of crisis
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal