... in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Kellogg School of Management. Queuing Pricing Priorities in Queues Economies of Scale in Service Systems Call Centers Marketing/Operations Interface...

... Mukherjee can be contacted at: jmukherjee@mdi.ac.in © Emerald Group Publishing Limited 2012 Emerald Group Publishing Limited Licensed re-use rights only Business expansion Business model Target market selection Warranty service Cooperative business model Value proposition Service...