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Teaching Notes
Maruti’s Nexa – enhancing customer experience beyond buying
Available to Purchase
Journal:
Teaching Notes
Teaching Notes (2020) 16 (4): 497–512.
Published: 02 October 2020
... employees, attractive store environment and omni channel experience. Through all these facilities, though Nexa had a bumpy ride for selling its first product, it managed to pace up and perform better in the next few years. It remained to be seen how Maruti would handle competitor and cost challenges and how...
