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Keywords: processes
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Teaching Notes
Journal:
Teaching Notes
Teaching Notes 1–18.
Published: 24 April 2024
...Elliott N. Weiss; Oliver Wight; Stephen E. Maiden This case studies the growth of OYO Hotels (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems, tech-driven solutions, and profit...
