... solutions to deal with decades of internal neglect, non-performance and labour union problems. This case study is relevant to address real issues of customer experience, consumer psychology, reputation risk management and standard operating procedures in service management. Complexity academic level...

... be discussed are as follows: Rekha Attri can be contacted at: rekha.attri@jaipuria.ac.in © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Brand image in tourism Eco-tourism Hospitality industry Service management Sustainability Tourist...

..., sustainable competitive advantage (Figure 2). Hospitality industry Service management Risk management Hotel management Nam Nghi Resort, situated on the picturesque Phu Quoc Island in Vietnam, experienced the tumultuous period of the COVID-19 pandemic. Before the pandemic, Nam Nghi...

...@spjimr.org © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Corporate communications Service management Customer service In May 2022, the chief executive officer of IndiGo Airlines – India’s largest passenger airline by market share, Ronojoy...

... of service concept and design. The case covers a range of topics such as service processes, service elements and product offerings in a service setting. It can be used effectively with MBAs and Hospitality Management program in courses that focus on Service Management, Service Operations or Service Marketing...

... Management. © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Anupam Saxena can be contacted at: anupam.saxena@jaipuria.ac.in Service management Service operations Crisis management Element UPMRC’s efforts Supporting facility...

... and the UoF, discuss the dilemma, the approach to discuss challenges and opportunities the proposed TCO will introduce and approach to deal with the dilemma to arrive at a decision. IT strategy Management science/operations research Management theory Service management Social enterprise...

... Licensed re-use rights only Customer service Services marketing Service quality/excellence Service management Service operations Abhay Shankar, Sr. Manager-Customer Service at Reliable Gas Company Limited (RGCL) had acquired BTech (Gas Engineering) and MBA (Energy Sector) qualifications...

... the case 15 min Retail environment 15 min Retail product analysis 15 min Change/adapt the product 15 min The changing customer behaviour 10 min Analysis of the four alternatives 15 min Conclusion 05 min Retailing Service innovation Service management Services...

... formation/startups B2B marketing Service management Customer service Consumer preferences in India were changing rapidly, aided by the rising participation of women in the workforce and the consequent jump in household incomes. As the socioeconomic status of households were increasing...

... Emerald Publishing Limited Licensed re-use rights only Marketing Brand management/equity Service management Mr. Tai-Hua Teng (aka TR) was a hair artist and opened his first hair salon, Vis-à-Vis (VS), in 1989 using a high-end positioning strategy. VS focused on offering superb...

...: Marketing Rajeev Verma can be contacted at: rajeevsuccess@gmail.com © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Entrepreneurial skills Capital investment/resource allocation decisions Service management Product development/innovation...

... or email support@emeraldinsight.com to request teaching notes. Subject code CSS 11: Strategy. Competitive strategy International business strategy Joint ventures/strategic alliances Service management Strategic management/planning Questions have been designed to address two major areas...

..., recording, or otherwise—without the permission of Kellogg Case Publishing. Corporate strategy information technology innovation regulation risk management service management e-commerce ethics society and business relations technology management Technology Large...

... of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Kellogg Case Publishing. Health Care Operations Management Service Management Service...

... it with actual numbers in the country. According to SEBI data, only 18 million people invest in equity markets in India. Service Management Customer Expectations Pricing Technology Stock Market Brokerage Medium Technology has come a long way in the financial industry since...

..., photocopying, recording, or otherwise—without the permission of Kellogg Case Publishing. Growth Strategy Information Management Joint Ventures Nonprofit Management Organizational Behavior Organizational Effectiveness Performance Measurement Service Management Strategic Alliances Strategic...

... organizations are viewed from a CAS perspective” (Edgren and Barnard, 2012, 39). The next section will pay attention to this systems approach to health care. Service management Organizational behaviour Stakeholder management Human resource management Public administration Caren Scheepers, Leena...

... be contacted at: arashid@iba.edu.pk © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Service management Services marketing Entrepreneurial skills Ala Zia, Amber Gul Rashid and Lalarukh Ejaz Haseen Habib is a company selling a combination...