... solutions to deal with decades of internal neglect, non-performance and labour union problems. This case study is relevant to address real issues of customer experience, consumer psychology, reputation risk management and standard operating procedures in service management. Complexity academic level...

... and hospitality. Rekha Attri can be contacted at: rekha.attri@jaipuria.ac.in © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Brand image in tourism Eco-tourism Hospitality industry Service management Sustainability Tourist behaviour La...

... Emerald Publishing Limited Licensed re-use rights only Hospitality industry Service management Risk management Hotel management Nam Nghi Resort, situated on the picturesque Phu Quoc Island in Vietnam, experienced the tumultuous period of the COVID-19 pandemic. Before the pandemic...

... Corporate communications Service management Customer service In May 2022, the chief executive officer of IndiGo Airlines – India’s largest passenger airline by market share, Ronojoy Dutta, faced flak over the airline staff's handling of a specially abled child travelling with his parents on IndiGo...

... of service concept and design. The case covers a range of topics such as service processes, service elements and product offerings in a service setting. It can be used effectively with MBAs and Hospitality Management program in courses that focus on Service Management, Service Operations or Service Marketing...

... Management. Anupam Saxena can be contacted at: anupam.saxena@jaipuria.ac.in © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Service management Service operations Crisis management This case discusses how vital teamwork and motivated...

...@irma.ac.in © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only IT strategy Management science/operations research Management theory Service management Social enterprise Stakeholder management This case describes how the cooperative intends...

... rights only Customer service Services marketing Service quality/excellence Service management Service operations Abhay Shankar, Sr. Manager-Customer Service at Reliable Gas Company Limited (RGCL) had acquired BTech (Gas Engineering) and MBA (Energy Sector) qualifications. The Customer...

... only Retailing Service innovation Service management Services marketing The case is about a value-retail chain Win Win Retail India facing the sudden lockdown situation in April 2020 because of the Covid-19 pandemic hitting India. Shailesh Mehta, the Chief Operating Officer of Win Win...

... be contacted at: rajeevsuccess@gmail.com © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Business formation/startups B2B marketing Service management Customer service Consumer preferences in India were changing rapidly, aided by the rising...

... Emerald Publishing Limited Licensed re-use rights only Marketing Brand management/equity Service management Mr. Tai-Hua Teng (aka TR) was a hair artist and opened his first hair salon, Vis-à-Vis (VS), in 1989 using a high-end positioning strategy. VS focused on offering superb...

...: Marketing Rajeev Verma can be contacted at: rajeevsuccess@gmail.com © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Entrepreneurial skills Capital investment/resource allocation decisions Service management Product development/innovation...

... strategy Joint ventures/strategic alliances Service management Strategic management/planning The objectives of this case study are: LOB1: To examine how the change of external market forces affects sustained competitive advantages of foreign firms in a technology market...

... continued consumer acceptance and preclude detrimental government or regulatory action. Corporate strategy information technology innovation regulation risk management service management e-commerce ethics society and business relations technology management This case was prepared...

... or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Kellogg Case Publishing. Health Care Operations Management Service Management Service Strategy Statistical Methods Hospitals Large This case was prepared by Professor...

... correct or incorrect handling of administrative problems. Service Management Customer Expectations Pricing Technology Stock Market Brokerage Medium Technology has come a long way in the financial industry since the days of hard share certificates. The industry has been...

..., photocopying, recording, or otherwise—without the permission of Kellogg Case Publishing. Growth Strategy Information Management Joint Ventures Nonprofit Management Organizational Behavior Organizational Effectiveness Performance Measurement Service Management Strategic Alliances Strategic...

... Service management Organizational behaviour Stakeholder management Human resource management Public administration Caren Scheepers, Leena Thomas and Ellenore Meyer The case study offers an account of Ms Xolani Ngumi’s Chief Director, Enola District Health Services, South Africa, who...

... be contacted at: arashid@iba.edu.pk © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Service management Services marketing Entrepreneurial skills Ala Zia, Amber Gul Rashid and Lalarukh Ejaz Haseen Habib is a company selling a combination...