The Visible Impact of Quality

Describes a very simple quality project to improve access to information which is important to the company. Despite the simplicity of the project, it affected all staff and therefore had considerable impact,promoting the perception of quality as a fundamental part of all aspects of company life at any level. The project was undertaken three years into the quality programme and assisted greatly in renewing interest at a time when indifference might have set in. It encouraged a re‐examination of other aspects of long accepted practice and as such was a marketing achievement for the ongoing quality improvement programme.