Article navigation
Volume 4, Issue 1
1 March 1996
Training for Quality Cover Image for Volume 4, Issue 1
Research Article| March 01 1996

Our bridge to world class: PT Caltex Pacific Indonesia’s total quality management practice

Baihaki H. Hakim
Baihaki H. Hakim is President and Chairman of the Managing Board PT Caltex Pacific Indonesia
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6895
Print ISSN: 0968-4875
© MCB UP Limited
1996
Training for Quality (1996) 4 (1): 40–42.
https://doi.org/10.1108/EUM0000000000009

Reports on PT Caltex Pacific Indonesia’s journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed towards the success of the programme and outlines some future goals for the company on this continuing journey.

Keywords: BPR, Indonesia, Oil industry, TQM
© MCB UP Limited
1996
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve

New and popular articles

Legal implications of ISO 9000 QMS in standard forms of building contract
An evaluation of TQM and the techniques for successful implementation
Self‐management: implications for teacher training
Total quality through empowered training

Suggested Reading

TQM and BPR ‐ can you spot the difference?
Personnel Review (February,1998)
Business process re‐engineering and process management: a survey of current practice and future trends in integrated management
Management Decision (April,1995)
Implications of business process management for operations management
International Journal of Operations & Production Management (September,1997)
Putting an engine into re‐engineering: toward a process‐oriented organisation
International Journal of Operations & Production Management (September,1998)
Nonlinearity as a tool for business process reengineering
Business Process Management Journal (October,2000)

Related Chapters

The Gender of Layoffs in the Oil and Gas Industry
Precarious Work
The Effect of Internet Inclusion on Financial Inclusion in P2P Lending in Indonesia Based on Human Capital Point of View
Modeling Economic Growth in Contemporary Indonesia
Masculine Vulnerabilities: The Double Bind of Manhood in Global Migration
Gendering Struggles against Informal and Precarious Work

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
CrossRef (3)
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal