... (Carrol, 1983; Deming, 1981; Salazar, 1994). TQM is not a “quick‐fix”, “off‐the‐shelf” solution to competitiveness for any organization. It must be a totally integrated, continuous, professional system based on the commitment of employees and top management, working together with customers so...

...Richard Palmer; John P. Wilson Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops...