... some of their concerns. © MCB UP Limited 1996 Assessment Continuous improvement Internal audit QS‐9000 ISO 9000 Auditing is an old idea that has been used throughout history to examine finances, taxes, quality systems, and other complex entities. An internal audit...

... satisfaction) and to a model that defines each person as responsible for the quality of their work; change in people’s behaviour to focus on prevention and continuous improvement; change in management’s behaviour so that quality is managed with as much priority as is given to the organization’s other...