...Wing‐Ming Cheung; Yin Cheong Cheng Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of teacher self‐management and draw implications for teacher training. Teacher self‐management is a continuous process comprising two self...

..., namely the technology, the system and the philosophy, with emphasis on different aspects of TQM. Factor scores were then computed and empirical results showed that there exist three dimensions of quality and that Hong Kong employees are more motivated by the technical aspects of TQM, such as reducing...

...Phillip W. Bowen Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is important and how one may be achieved. Many...

...Matthew Hind Attempts to show that, while ISO 9000 is part of total quality management, the organizational culture that is suited to ISO 9000 is not suited to the other aspects that make up total quality. Total quality is a balance between these factors such that, if the pull in one direction...

...Robin Hamilton Considers the Investors in People programme and the quality standard ISO 9002 and suggests that many companies approach these standards in an exclusive manner, seeking accreditation to one or the other; few companies consider the merits of concurrently running accreditation...

...Les Galloway; Sam Ho Defining “quality” can be confusing. There are numerous possible interpretations, especially in the service sector. Despite this, quality is seen as a major factor in customer acquisition and retention. Describes a model of service quality based around operational issues...

... is a major component of the nation’s economic system and its society. Quality leadership leads to greater productivity, which in turn produces a higher standard of living for the nation’s population. © MCB UP Limited 1995 Leadership Management styles Organizations Quality Leadership...

...Mabel Blades A simple model for quality has been developed. Provides a framework for both analysis and education on quality issues, and focuses on the main features of total quality management of communication, commitment,customer focus and continuous improvement. © MCB UP Limited 1995...

... that the use of a staff suggestion scheme can become a useful and dynamic part of the journey to TQM and improving the quality of working life. © MCB UP Limited 1994 Empowerment Kaizen Quality Suggestion schemes TQM Waltham Forest Housing Action Trust Waltham Forest Housing Action Trust...

...Matthew Hind Outlines a new training programme for quality managers, to help them develop consultancy skills. The programme focuses on implementation of a quality plan within an organization. Underpinning all this must be a flexibility and an openness to change. © MCB UP Limited 1994...

...Jane Mennell Describes a very simple quality project to improve access to information which is important to the company. Despite the simplicity of the project, it affected all staff and therefore had considerable impact,promoting the perception of quality as a fundamental part of all aspects...

... of quality management and workforce training as they have become more open to examination by the customer organization and with the increased emphasis on quality. Concludes that increasing adoption of Kaizen or TQM by customer organizations has implications for personnel and HRM functions in supplier...

...John G. Koenigsberger The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally,have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from...

...Anoop Patel Presents survey results of training for quality in manufacturing companies in Wales. Six geographical areas – Cardiff, Newport, Swansea,Llandudno, Shrewsbury and Llandrindod Wells, in Wales, were selected for investigation. A high response rate indicates a “renaissance” in quality...

...Jaideep G. Motwani; Mary L. Frahm; Yunus Kathawala Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme...

...Jaideep G. Motwani; Mary L. Frahm; Yunus Kathawala Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and training are essential to the productivity and competitive advantage of the entire country. Emphasizes the importance of quality...

...Kees Ahaus; Hen van de Water Defining authority is a topic of current interest in quality management. The problem of insuffient definitions of authority appears in different forms: overlap in authority, a hiatus in the division of authority,insufficient balance between responsibility and authority...

...Barbara R. Lewis Concerned with customer service/quality in service sector organizations, reviews some of the core literature in which service quality is defined and its determinants are identified. Follows with some examples of research completed in the Manchester School of Management which focus...

...Samuel K.M. Ho Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary...

...Steve Macaulay; Sarah Cook Examines the focus on customer service while at the same time maximizing the use of resources. Suggests that through effective management of resources a balance between the cost and quality of human resources can be achieved. Maintains that customer service is the key...