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Keywords: Service levels
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Journal Articles
Journal:
Training for Quality
Training for Quality (1997) 5 (3): 126–129.
Published: 01 September 1997
.... Customer service Internal markets ISO 9000 Service levels We did face one problem with our policy at our pre‐assessment audit. Our assessor liked the simplicity of the policy, but asked for evidence that we were implementing it. We successfully tackled this need using a customer survey...
