...Aaron W. Hughey; Kenneth J. Mussnug Describes the elements of a successful employee training programme. Explains the distinction between training and education, along with a discussion of why “soft skills” training initiatives are less effective than skills‐based approaches. Discusses the critical...

...Claire Hewson; Peter O’Sullivan; Keith Stenning Examines training needs associated with statistical process control (SPC), focusing on changes in organizational structure resulting from the implementation of SPC and associated changes in the knowledge and skills demanded of employees. Preliminary...

...Matthew Hind Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process...

... and that training is a critical variable in the success of that programme. Improvement involves change, and training prepares employees for the change by providing the skills needed to work as a team member, communicate effectively, and identify and solve problems. A quality training programme requires certain...