...Richard Collyer Provides guidance for small firms contemplating implementing ISO 9000. Suggests that any programme aimed at small firms must be specific to requirements and not simply scaled down from those appropriate to larger companies. Reports on some of the author’s own experiences...

... government ISO 9000 Kaizen Malaysia Quality management Small firms Small to medium‐sized enterprises TQM Training The “Industrial Revolution” took place in the last century. Perhaps the“Computer Revolution” happened in the early 1980s. But we are now, without doubt, in the midst of the “Quality...