...Rebecca A. Thacker Shows that the communication style that team and project leaders use to enhance team creativity is of paramount importance in trying to promote creativity in the workplace. Team leaders need to be trained to exhibit a communication pattern that enhances team creativity...

..., and the strong innovative demands of TQM. Suggests a way of reconciling these apparent conflicts, which entails the use of a third package of management tools, introduced through a programme of empowered training, to provide performance‐driven quality. This additional package harnesses the output of TQ...

...Wing‐Ming Cheung; Yin Cheong Cheng Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of teacher self‐management and draw implications for teacher training. Teacher self‐management is a continuous process comprising two self...

...Aaron W. Hughey; Kenneth J. Mussnug Describes the elements of a successful employee training programme. Explains the distinction between training and education, along with a discussion of why “soft skills” training initiatives are less effective than skills‐based approaches. Discusses the critical...

...Philip W. Bowen Highlights the need to improve organizational communication and training. Discusses the need for organizations to develop staff values and objectives before considering the role of communications in such a company. This article is intended to bring to the reader’s attention...

... and is nurturing a learning culture by placing great emphasis on education and training. However, stand‐alone training programmes, to be fully effective, have to be part of an integrated strategy for quality improvement. Outlines the efforts of one part of British Steel, the Coated Products group of works within...

... the transition can be expected to take, how to deal with issues of accountability, and the importance of initial and ongoing training. Addresses the concept of team efficacy in the context of why teams are successful at some companies and disastrous at others. In the last decade, many companies adopted...

...Theo J. Bastiaens; Wim J. Nijhof; Jan N. Streumer; Harmen J. Abma In the last ten years the computer‐based training (CBT) market has grown tremendously and the quality of the programmes has improved. Sound and vision have been added and educational technology has improved the design and structure...

...Phillip W. Bowen Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is important and how one may be achieved...

... it. The management had the impression that DATA should be more intensively used in order to meet the ever‐increasing requirements which the clients put on process control. Seeks to determine the causes of the problem, how the problem could be classified, and whether there was a need for training. On the basis...

...John Peters Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD) disciplines, Argues that from a position where training gave clear and precise support to QA, the evolved TQM...

...D. Keith Denton Looks at how companies can go about creating a competitive culture using American Express as an example. Provides details of their programme, including their focus of attitudinal training and the role of leadership. American Express has chosen quality service to their customers...

...Jim Freeman; Nikolaos Evangeliou Demonstrates the training value of a new computer‐aided learning package, SQCC_ATT. Control charts are used extensively in quality management, and computer simulation provides a valuable facility for generating charts under a variety of different working assumptions...

..., directly relevant to issues of staff skills and training; and based on three dimensions of outcome/process, hard/soft and objective/subjective, giving a total of eight service types. Developed from survey data and in‐depth interviews with staff and customers carried out within retail banking...

...Christopher Ball Examines the benefits of education and training. Shows that only a very low percentage of graduates or people with higher education qualifications are unemployed. Suggests that we should become a learning society in order to become internationally competitive. Concludes...

...Samuel K. Ho; Svetlana Cicmil; Christopher K. Fung Workplaces in Japan are well‐known for their cleanliness and orderliness. This results from the Japanese emphasis on training and discipline. The logic behind the 5‐S practice is that organization,neatness, cleanliness, standardization...

...Richard Palmer; John P. Wilson Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality within the system. Develops...

... in higher education institutions. Develops a TQM excellence (HETQMEX)model for higher education and training based on fundamental concepts of service quality: 5‐S, marketing and education quality control, quality control circles, ISO 9000 and total preventive maintenance. Acknowledges the diversity...

... because of their difficulty in accepting or adjusting to the new behaviours. It often takes a year or two to achieve some solid results;before that, things often seem chaotic. But if the process has been designed correctly and if it is tied to training, measurement,performance appraisals, pay and the like...

... Education Models Quality TQM Training As part of a research project on quality in health care for a MBA thesis, a simple model was developed. A good example of such models is the well‐known SWOT analysis which aids examination of strengths, weaknesses, opportunities and threats. It is often...